Language Aide Program

Language Aide Program
Council employees who speak priority community languages are trained to help interpret enquiries. Language Aide Program canterbury bankstown An invaluable program where our employees here at the Council who speak priority community languages are trained to provide help with interpreting in enquiries directed at us. Multicultural Programs


​​​​​​​The Language Aide Program has been in place for more than 20 years in order to support residents from non-English speaking backgrounds to access Council services and information.​

Staff who work for Council and who speak languages of high demand are appointed and trained as Language Aides.

Residents or ratepayers who need language assistance face to face or on the phone can request to talk to one of our Language Aides, and depending on the language they speak, may be assisted by one of these people, or instead through the Telephone Interpreter Service (TIS).

Help is also available with explaining Council forms and documents to residents in a community language and with enquiries during Council's citizenship ceremonies.

Currently our Language Aides speak the following languages:

  • Arabic;
  • Cantonese;
  • Bengali;
  • Greek;
  • Italian;
  • Mandarin;
  • Spanish;
  • Turkish; and 
  • Vietnamese.
The City of Canterbury Bankstown acknowledges the traditional custodians of the land, water and skies of Canterbury-Bankstown, the Darug (Darag, Dharug, Daruk, Dharuk) People. We recognise and respect Darug cultural heritage, beliefs and relationship with the land. We acknowledge the First Peoples’ continuing importance to our CBCity community.