Contact us

Contact us
Bankstown Campsie Customer Services Centre
Get in touch! Our friendly Customer Service staff are available from 8.30am-5pm, Monday to Friday. Contact Us Canterbury Bankstown Council Get in touch - our friendly Customer Service staff are available anytime between Monday to Friday Contact
Bankstown Customer Service Centre


Our Customer Service team are available and can be contacted by:

Our Customer Service Centre will reopen by appointment only:

  • To make an appointment, call 9707 9000 Monday to Friday 8am to 5pm
  • Available appointment times are between 9am-3.30pm

Conditions of entry:

  • Always wear your mask while indoors
  • Check in upon arrival using the Service NSW QR code
  • Practice good hygiene. Please stay home if you are feeling unwell or have flu like symptoms
  • Keep a safe distance - the current rules are 1 person per 4sqm for indoor facilities and 1 person per 2sqm for outdoor locations




Our friendly Customer Service staff are available anytime between Monday to Friday to assist you with your enquiries. 


Street address

  • Bankstown Customer Service Centre
    Upper Ground Floor
    Bankstown Civic Tower
    66 - 72 Rickard Road (Corner of Jacobs Street)
    Bankstown NSW 2200 Australia

  • Campsie Customer Service Centre
    137 Beamish Street
    Campsie NSW 2194 Australia

Business hours

  • Bankstown Customer Service Centre: Monday to Friday, 9am-4pm 

  • Campsie Customer Service Centre: Monday to Friday, 9am​-4pm

Postal address

PO Box 8
Bankstown NSW 1885

People with disability

If you are deaf, or have a hearing or speech impairment, contact Council through the National Relay Ser​vice. You will need to provide them with our number: 02 9707 9000.​

Customer Service Charter

The City of Canterbury Bankstown is committed to being a customer focused organisation that maintains the highest standards of service at all levels. This Customer Service Charter sets out:

• Our commitment to you;
• Our service standards;
• Our expectations; and
• Our feedback process.

Download the Customer Service Charter .​