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Campsie Lunar Noodle Markets: Lion dancers, lanterns and all the colour of Lunar New Yearhttps://cbcity.nsw.gov.au/media/news/campsie-lunar-noodle-markets-lion-dancers-lanterns-and-all-the-colour-of-lunar-new-yearCampsie Lunar Noodle Markets: Lion dancers, lanterns and all the colour of Lunar New Year2023-01-29T13:00:00Z
Most outstanding honoured with CBCity's Australia Day Awardshttps://cbcity.nsw.gov.au/media/news/most-outstanding-honoured-with-cbcitys-australia-day-awardsMost outstanding honoured with CBCity's Australia Day Awards2023-01-26T13:00:00Z
Welcoming CBCity’s new Aussies is the best way to celebrate Australia Dayhttps://cbcity.nsw.gov.au/media/news/welcoming-cbcity’s-new-aussies-is-the-best-way-to-celebrate-australia-dayWelcoming CBCity’s new Aussies is the best way to celebrate Australia Day2023-01-19T13:00:00Z
Celebrate Australia Day & cool down at CBCity’s Pool Partieshttps://cbcity.nsw.gov.au/media/news/celebrate-australia-day-cool-down-at-cbcity’s-pool-partiesCelebrate Australia Day & cool down at CBCity’s Pool Parties2023-01-16T13:00:00Z
Spectacular new water park opens at Greenacrehttps://cbcity.nsw.gov.au/media/news/spectacular-new-water-park-opens-at-greenacreSpectacular new water park opens at Greenacre2023-01-13T13:00:00Z
Better Homes and Gardens star named CBCity's Australia Day Ambassadorhttps://cbcity.nsw.gov.au/media/news/better-homes-and-gardens-star-named-cbcitys-australia-day-ambassadorBetter Homes and Gardens star named CBCity's Australia Day Ambassador2023-01-09T13:00:00Z
Media alerthttps://cbcity.nsw.gov.au/media/news/media-alertMedia alert2023-01-09T13:00:00Z
Our free 'bus to the beach' is back: take the hassle out of getting to the beach in Januaryhttps://cbcity.nsw.gov.au/media/news/our-free-bus-to-the-beach-is-back-take-the-hassle-out-of-getting-to-the-beach-in-januaryOur free 'bus to the beach' is back: take the hassle out of getting to the beach in January2023-01-08T13:00:00Z
Summer funhttps://cbcity.nsw.gov.au/media/news/summer-funSummer fun2023-01-08T13:00:00Z
Local seniors celebrate togetherhttps://cbcity.nsw.gov.au/media/news/local-seniors-celebrate-togetherLocal seniors celebrate together2023-01-08T13:00:00Z
Celebrate Lunar New Year in spectacular style in CBCityhttps://cbcity.nsw.gov.au/media/news/celebrate-lunar-new-year-in-spectacular-style-in-cbcityCelebrate Lunar New Year in spectacular style in CBCity2023-01-04T13:00:00Z
Christmas and New Year 2022 Trading Timeshttps://cbcity.nsw.gov.au/media/news/christmas-and-new-year-2022-trading-timesChristmas and New Year 2022 Trading Times2022-12-11T13:00:00Z
Win for Canterbury-Bankstown Council in the battle for Ashbury's Peace Parkhttps://cbcity.nsw.gov.au/media/news/win-for-canterbury-bankstown-council-in-the-battle-for-ashburys-peace-parkWin for Canterbury-Bankstown Council in the battle for Ashbury's Peace Park2022-12-07T13:00:00Z
Generation STEM: inspiring our kids to pursue a career in science, tech, engineering and mathshttps://cbcity.nsw.gov.au/media/news/generation-stemGeneration STEM: inspiring our kids to pursue a career in science, tech, engineering and maths2022-12-05T13:00:00Z
Padstow Heights family lights up for brain cancerhttps://cbcity.nsw.gov.au/media/news/padstow-heights-family-lights-up-for-brain-cancerPadstow Heights family lights up for brain cancer2022-12-04T13:00:00Z
CBCity's Mayoral Christmas toy and hamper drive: Spreading cheer for those in needhttps://cbcity.nsw.gov.au/media/news/cbcitys-mayoral-christmas-toy-and-hamper-drive-spreading-cheer-for-those-in-needCBCity's Mayoral Christmas toy and hamper drive: Spreading cheer for those in need2022-12-04T13:00:00Z
Campsie Master Plan wins national urban design awardhttps://cbcity.nsw.gov.au/media/news/campsie-master-plan-wins-national-urban-design-awardCampsie Master Plan wins national urban design award2022-12-01T13:00:00Z
Canterbury-Bankstown to host live screening of Socceroos VS Argentina World Cup matchhttps://cbcity.nsw.gov.au/media/news/canterbury-bankstown-to-host-live-screening-of-socceroos-vs-argentina-world-cup-matchCanterbury-Bankstown to host live screening of Socceroos VS Argentina World Cup match2022-11-30T13:00:00Z
Happy birthday, Lakemba Library!https://cbcity.nsw.gov.au/media/news/happy-birthday-lakemba-libraryHappy birthday, Lakemba Library!2022-11-28T13:00:00Z
Exploring joy in times of uncertainty: two new Bankstown Arts Centre exhibitionshttps://cbcity.nsw.gov.au/media/news/exploring-joy-in-times-of-uncertainty-two-new-bankstown-arts-centre-exhibitionsExploring joy in times of uncertainty: two new Bankstown Arts Centre exhibitions2022-11-28T13:00:00Z
Showing strength to say NO to domestic violencehttps://cbcity.nsw.gov.au/media/news/showing-strength-to-say-no-to-domestic-violenceShowing strength to say NO to domestic violence2022-11-28T13:00:00Z
A CBCity Christmas Carol with Mahalia Barneshttps://cbcity.nsw.gov.au/media/news/a-cbcity-christmas-carol-with-mahalia-barnesA CBCity Christmas Carol with Mahalia Barnes2022-11-21T13:00:00Z
Children and Youth awards: honouring our local heroeshttps://cbcity.nsw.gov.au/media/news/children-and-youth-awards-honouring-our-local-heroesChildren and Youth awards: honouring our local heroes2022-11-21T13:00:00Z
SASSi Campsie: bringing Anzac Mall to life to support local businesseshttps://cbcity.nsw.gov.au/media/news/sassi-campsie-bringing-anzac-mall-to-life-to-support-local-businessesSASSi Campsie: bringing Anzac Mall to life to support local businesses2022-11-21T13:00:00Z
Christmas in CBCity: Joy to the Worldhttps://cbcity.nsw.gov.au/media/news/christmas-in-cbcity-joy-to-the-worldChristmas in CBCity: Joy to the World2022-11-14T13:00:00Z
Take the first step towards singing stardom & audition for TAP!https://cbcity.nsw.gov.au/media/news/take-the-first-step-towards-singing-stardom-audition-for-tapTake the first step towards singing stardom & audition for TAP!2022-11-14T13:00:00Z
Join the Tug O’ War Cup & say NO to domestic violencehttps://cbcity.nsw.gov.au/media/news/join-the-tug-o’-war-cup-say-no-to-domestic-violenceJoin the Tug O’ War Cup & say NO to domestic violence2022-11-06T13:00:00Z
Playground upgrades in time for warmer weatherhttps://cbcity.nsw.gov.au/media/news/playground-upgrades-in-time-for-warmer-weatherPlayground upgrades in time for warmer weather2022-11-06T13:00:00Z
Canterbury-Bankstown's $20 Million Makeover Planhttps://cbcity.nsw.gov.au/media/news/canterbury-bankstowns-$20-million-makeover-plan-(2)Canterbury-Bankstown's $20 Million Makeover Plan2022-10-30T13:00:00Z
CBCity awards more than $400k to local organisations in need of financial supporthttps://cbcity.nsw.gov.au/media/news/cbcity-awards-more-than-$400k-to-local-organisations-in-need-of-financial-supportCBCity awards more than $400k to local organisations in need of financial support2022-10-23T13:00:00Z

CBCity streamlines requests for help

CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. No CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. News Columns; News and Updates
Person using computer

A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help.

Council’s online desktop Report It function lets residents lodge customer service request forms at any time, while reducing the period of time required to action and complete a job.

Mayor Khal Asfour said Report It has given residents another lifeline to conveniently contact Council, such as during high frequency call periods or during after business hours.

"Report It lets residents avoid the call cue – for Council, that’s an average of 93 seconds. It also sends their submitted requests directly to a Council officer who then actions it to streamline the process of logging and completing jobs. This is about giving people ultimate convenience by providing them with an avenue to report a request that’s available 24/7," Mayor Asfour said.

He said Report It is really shining in the aftermath of one of the largest storms Canterbury-Bankstown experienced on record.

"To put things in perspective, our residents logged 217 Report It jobs on Monday alone. That saved our Customer Service Centres from having to take additional calls, on top of the 1262 calls we received on Monday.

"It’s so encouraging and to see this work so well on a day where we were inundated with 400 more calls than our Monday average. This is massive and speaks volumes to our overall goal to improve service delivery and how we are achieving it."

Mayor Asfour said this is indicative of how powerful Report It can be as a reporting tool, despite only having its soft launch in late December 2019.

Council is due to release the Phase Two of Report It later this year. This will make the portal more mobile-friendly and provide additional functionalities.

"While people will always have the option of calling us if they want to, the introduction of Report It is a game-changer and we’ll continue to build on the platform’s strengths."

To report requests visit cb.city/reportit.


 9/03/2020 11:53 AM