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Canterbury-Bankstown e-waste recycling event is backhttps://cbcity.nsw.gov.au/media/news/canterbury-bankstown-e-waste-recycling-event-is-backCanterbury-Bankstown e-waste recycling event is back2023-05-28T14:00:00Z
Creating safer streets for pedestrians and drivershttps://cbcity.nsw.gov.au/media/news/creating-safer-streets-for-pedestrians-and-driversCreating safer streets for pedestrians and drivers2023-05-28T14:00:00Z
Have Your Say on 2023/24 operational planhttps://cbcity.nsw.gov.au/media/news/have-your-say-on-2023-24-operational-planHave Your Say on 2023/24 operational plan2023-05-28T14:00:00Z
Honouring National Sorry Day and Reconciliation Weekhttps://cbcity.nsw.gov.au/media/news/honouring-national-sorry-day-and-reconciliation-weekHonouring National Sorry Day and Reconciliation Week2023-05-28T14:00:00Z
Hello, Possums! Providing homes for native animalshttps://cbcity.nsw.gov.au/media/news/hello-possums-providing-homes-for-native-animalsHello, Possums! Providing homes for native animals2023-05-18T14:00:00Z
The dogs are barking: Animal shelter at capacityhttps://cbcity.nsw.gov.au/media/news/the-dogs-are-barking-animal-shelter-at-capacityThe dogs are barking: Animal shelter at capacity2023-05-15T14:00:00Z
Multiculturalism to take centre stagehttps://cbcity.nsw.gov.au/media/news/multiculturalism-to-take-centre-stageMulticulturalism to take centre stage2023-05-14T14:00:00Z
New community centre opens in Hurlstone Parkhttps://cbcity.nsw.gov.au/media/news/new-community-centre-opens-in-hurlstone-parkNew community centre opens in Hurlstone Park2023-04-30T14:00:00Z
Council booms into action against litterhttps://cbcity.nsw.gov.au/media/news/council-booms-into-action-against-litterCouncil booms into action against litter2023-04-30T14:00:00Z
Learn about crime prevention and safetyhttps://cbcity.nsw.gov.au/media/news/learn-about-crime-prevention-and-safetyLearn about crime prevention and safety2023-04-20T14:00:00Z
Historic show of faith at Ramadan Nightshttps://cbcity.nsw.gov.au/media/news/historic-show-of-faith-at-ramadan-nightsHistoric show of faith at Ramadan Nights2023-04-19T14:00:00Z
Billy Dib celebrates Ramadan and remissionhttps://cbcity.nsw.gov.au/media/news/billy-dib-celebrates-ramadan-and-remissionBilly Dib celebrates Ramadan and remission2023-04-16T14:00:00Z
Learn about your family history this ANZAC Dayhttps://cbcity.nsw.gov.au/media/news/learn-about-your-family-history-this-anzac-dayLearn about your family history this ANZAC Day2023-04-16T14:00:00Z
Sensational shows to see at the Bryan Brown Theatrehttps://cbcity.nsw.gov.au/media/news/sensational-shows-to-see-at-the-bryan-brown-theatreSensational shows to see at the Bryan Brown Theatre2023-04-03T14:00:00Z
Beat boredom with our autumn school holidays programhttps://cbcity.nsw.gov.au/media/news/beat-boredom-with-our-autumn-school-holidays-programBeat boredom with our autumn school holidays program2023-04-02T14:00:00Z
Debut event to eliminate racial discrimination in CBCityhttps://cbcity.nsw.gov.au/media/news/debut-event-to-eliminate-racial-discrimination-in-cbcityDebut event to eliminate racial discrimination in CBCity2023-03-13T13:00:00Z
Programs to foster next generation of artistshttps://cbcity.nsw.gov.au/media/news/programs-to-foster-next-generation-of-artistsPrograms to foster next generation of artists2023-03-13T13:00:00Z
"Not just about selling 'Yummy Yummy' food": The spiritual significance behind Ramadanhttps://cbcity.nsw.gov.au/media/news/"not-just-about-selling-yummy-yummy-food"-the-spiritual-significance-behind-ramadan"Not just about selling 'Yummy Yummy' food": The spiritual significance behind Ramadan2023-03-08T13:00:00Z
Ramadan Nights Lakemba - Take your tastebuds on a tantalising tourhttps://cbcity.nsw.gov.au/media/news/ramadan-nights-lakemba-take-your-tastebuds-on-a-tantalising-tourRamadan Nights Lakemba - Take your tastebuds on a tantalising tour2023-03-06T13:00:00Z
Bankstown Arts Centre fuels healing through arthttps://cbcity.nsw.gov.au/media/news/bankstown-arts-centre-fuels-healing-through-artBankstown Arts Centre fuels healing through art2023-03-05T13:00:00Z
Celebrating Canterbury-Bankstown's wonderful womenhttps://cbcity.nsw.gov.au/media/news/celebrating-canterbury-bankstowns-wonderful-womenCelebrating Canterbury-Bankstown's wonderful women2023-03-05T13:00:00Z
Ramadan Nights - A spectacular month-long celebration of culturehttps://cbcity.nsw.gov.au/media/news/ramadan-nights-a-spectacular-month-long-celebration-of-cultureRamadan Nights - A spectacular month-long celebration of culture2023-03-04T13:00:00Z
CBCity scores a hat trick with third synethic fieldhttps://cbcity.nsw.gov.au/media/news/cbcity-scores-a-hat-trick-with-third-synethic-fieldCBCity scores a hat trick with third synethic field2023-02-26T13:00:00Z
Residents encouraged to join the clean up campaignhttps://cbcity.nsw.gov.au/media/news/residents-encouraged-to-join-the-clean-up-campaignResidents encouraged to join the clean up campaign2023-02-20T13:00:00Z
Kicked to the curb: CBCity cracks down on illegal dumpinghttps://cbcity.nsw.gov.au/media/news/kicked-to-the-curb-cbcity-cracks-down-on-illegal-dumpingKicked to the curb: CBCity cracks down on illegal dumping2023-02-06T13:00:00Z
Campsie Lunar Noodle Markets: Lion dancers, lanterns and all the colour of Lunar New Yearhttps://cbcity.nsw.gov.au/media/news/campsie-lunar-noodle-markets-lion-dancers-lanterns-and-all-the-colour-of-lunar-new-yearCampsie Lunar Noodle Markets: Lion dancers, lanterns and all the colour of Lunar New Year2023-01-29T13:00:00Z
Most outstanding honoured with CBCity's Australia Day Awardshttps://cbcity.nsw.gov.au/media/news/most-outstanding-honoured-with-cbcitys-australia-day-awardsMost outstanding honoured with CBCity's Australia Day Awards2023-01-26T13:00:00Z
Welcoming CBCity’s new Aussies is the best way to celebrate Australia Dayhttps://cbcity.nsw.gov.au/media/news/welcoming-cbcity’s-new-aussies-is-the-best-way-to-celebrate-australia-dayWelcoming CBCity’s new Aussies is the best way to celebrate Australia Day2023-01-19T13:00:00Z
Celebrate Australia Day & cool down at CBCity’s Pool Partieshttps://cbcity.nsw.gov.au/media/news/celebrate-australia-day-cool-down-at-cbcity’s-pool-partiesCelebrate Australia Day & cool down at CBCity’s Pool Parties2023-01-16T13:00:00Z
Spectacular new water park opens at Greenacrehttps://cbcity.nsw.gov.au/media/news/spectacular-new-water-park-opens-at-greenacreSpectacular new water park opens at Greenacre2023-01-13T13:00:00Z

CBCity streamlines requests for help

CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. No CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. News Columns; News and Updates
Person using computer

A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help.

Council’s online desktop Report It function lets residents lodge customer service request forms at any time, while reducing the period of time required to action and complete a job.

Mayor Khal Asfour said Report It has given residents another lifeline to conveniently contact Council, such as during high frequency call periods or during after business hours.

"Report It lets residents avoid the call cue – for Council, that’s an average of 93 seconds. It also sends their submitted requests directly to a Council officer who then actions it to streamline the process of logging and completing jobs. This is about giving people ultimate convenience by providing them with an avenue to report a request that’s available 24/7," Mayor Asfour said.

He said Report It is really shining in the aftermath of one of the largest storms Canterbury-Bankstown experienced on record.

"To put things in perspective, our residents logged 217 Report It jobs on Monday alone. That saved our Customer Service Centres from having to take additional calls, on top of the 1262 calls we received on Monday.

"It’s so encouraging and to see this work so well on a day where we were inundated with 400 more calls than our Monday average. This is massive and speaks volumes to our overall goal to improve service delivery and how we are achieving it."

Mayor Asfour said this is indicative of how powerful Report It can be as a reporting tool, despite only having its soft launch in late December 2019.

Council is due to release the Phase Two of Report It later this year. This will make the portal more mobile-friendly and provide additional functionalities.

"While people will always have the option of calling us if they want to, the introduction of Report It is a game-changer and we’ll continue to build on the platform’s strengths."

To report requests visit cb.city/reportit.


 9/03/2020 11:53 AM