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Volunteer call out for Canterbury-Bankstown Meals on Wheelshttps://cbcity.nsw.gov.au/media/news/volunteer-call-out-for-canterbury-bankstown-meals-on-wheelsVolunteer call out for Canterbury-Bankstown Meals on Wheels2022-05-17T14:00:00Z
Local favourites will delight foodies at the Campsie Street Festivalhttps://cbcity.nsw.gov.au/local-favourites-will-delight-foodies-at-the-campsie-street-festivalLocal favourites will delight foodies at the Campsie Street Festival2022-05-16T14:00:00Z
Bankstown set for a major transformation as a health and wellbeing precincthttps://cbcity.nsw.gov.au/media/news/bankstown-set-for-a-major-transformation-as-a-health-and-wellbeing-precinctBankstown set for a major transformation as a health and wellbeing precinct2022-05-11T14:00:00Z
CBCity hosts Australia’s largest citizenship ceremonyhttps://cbcity.nsw.gov.au/media/news/cbcity-hosts-australia’s-largest-citizenship-ceremonyCBCity hosts Australia’s largest citizenship ceremony2022-05-10T14:00:00Z
It’s time for a festival!https://cbcity.nsw.gov.au/media/news/it’s-time-for-a-festivalIt’s time for a festival!2022-05-09T14:00:00Z
Keep Connected, stay inspired – meet our local heroeshttps://cbcity.nsw.gov.au/media/news/keep-connected-stay-inspired-–-meet-our-local-heroesKeep Connected, stay inspired – meet our local heroes2022-05-02T14:00:00Z
Campsie streets to come alive with major food and arts festivalhttps://cbcity.nsw.gov.au/media/news/campsie-streets-to-come-alive-with-major-food-and-arts-festivalCampsie streets to come alive with major food and arts festival2022-04-25T14:00:00Z
New look for water tanks adds more beauty to our parkshttps://cbcity.nsw.gov.au/media/news/new-look-for-water-tanks-adds-more-beauty-to-our-parksNew look for water tanks adds more beauty to our parks2022-04-18T14:00:00Z
2022 Easter and ANZAC day opening hourshttps://cbcity.nsw.gov.au/media/news/easter-opening-hours2022 Easter and ANZAC day opening hours2022-04-12T14:00:00Z
Popular free swim instructor course returnshttps://cbcity.nsw.gov.au/media/news/popular-free-swim-instructor-course-returnsPopular free swim instructor course returns2022-04-10T14:00:00Z
New life for Kelso waste facilityhttps://cbcity.nsw.gov.au/media/news/new-life-for-kelso-waste-facilityNew life for Kelso waste facility2022-04-10T14:00:00Z
Let your hair hang down at Youth Festivalhttps://cbcity.nsw.gov.au/media/news/let-your-hair-hang-down-at-youth-festivalLet your hair hang down at Youth Festival2022-04-03T14:00:00Z
Save on School Holiday activities this Autumnhttps://cbcity.nsw.gov.au/media/news/save-on-school-holiday-activities-this-autumnSave on School Holiday activities this Autumn2022-04-03T14:00:00Z
Finding a job and having fun – CBCity’s Youth Weekhttps://cbcity.nsw.gov.au/media/news/finding-a-job-and-having-fun-–-cbcity’s-youth-weekFinding a job and having fun – CBCity’s Youth Week2022-04-03T14:00:00Z
Ramadan Nights Lakemba: Take your tastebuds on an island adventurehttps://cbcity.nsw.gov.au/media/news/ramadan-nights-lakemba-take-your-tastebuds-on-an-island-adventureRamadan Nights Lakemba: Take your tastebuds on an island adventure2022-03-27T13:00:00Z
Ramadan Nights Lakemba returns in full swinghttps://cbcity.nsw.gov.au/media/news/ramadan-nights-lakemba-returns-in-full-swingRamadan Nights Lakemba returns in full swing2022-03-23T13:00:00Z
Celebrate cultural diversity with CBCityhttps://cbcity.nsw.gov.au/media/news/celebrate-cultural-diversity-with-cbcityCelebrate cultural diversity with CBCity2022-03-13T13:00:00Z
Celebrate 50 years of Vietnamese culture with CBCityhttps://cbcity.nsw.gov.au/media/news/celebrate-50-years-of-vietnamese-culture-with-cbcityCelebrate 50 years of Vietnamese culture with CBCity2022-03-06T13:00:00Z
Reconnecting local seniorshttps://cbcity.nsw.gov.au/media/news/reconnecting-local-seniorsReconnecting local seniors2022-03-06T13:00:00Z
City of Canterbury Bankstown wins Bluett Awardhttps://cbcity.nsw.gov.au/media/news/city-of-canterbury-bankstown-wins-bluett-awardCity of Canterbury Bankstown wins Bluett Award2022-02-28T13:00:00Z
Belmore Town Centre upgradeshttps://cbcity.nsw.gov.au/media/news/belmore-town-centre-upgradesBelmore Town Centre upgrades2022-02-27T13:00:00Z
CBCity to be 100% powered by the sunhttps://cbcity.nsw.gov.au/media/news/cbcity-to-be-100-powered-by-the-sunCBCity to be 100% powered by the sun2022-02-23T13:00:00Z
Local Swim School breeds championshttps://cbcity.nsw.gov.au/media/news/local-swim-school-breeds-championsLocal Swim School breeds champions2022-02-21T13:00:00Z
CBCity's Innovative Sustainability Program acknowledgedhttps://cbcity.nsw.gov.au/media/news/cbcitys-innovative-sustainability-programs-acknowledgedCBCity's Innovative Sustainability Program acknowledged2022-02-20T13:00:00Z
Oodles of Noodles: Campsie's Lunar New Yearhttps://cbcity.nsw.gov.au/media/news/oodles-of-noodles-campsies-lunar-new-yearOodles of Noodles: Campsie's Lunar New Year2022-02-15T13:00:00Z
CBCity's Bushcare Program inspire local Picassohttps://cbcity.nsw.gov.au/media/news/cbcitys-bushcare-program-inspire-local-picassoCBCity's Bushcare Program inspire local Picasso2022-02-14T13:00:00Z
Have a say on revised draft Campsie Master Planhttps://cbcity.nsw.gov.au/media/news/have-a-say-on-revised-draft-campsie-master-planHave a say on revised draft Campsie Master Plan2022-02-14T13:00:00Z
CBCity's Back to Events with Movies Under the Starshttps://cbcity.nsw.gov.au/media/news/cbcitys-back-to-events-with-movies-under-the-starsCBCity's Back to Events with Movies Under the Stars2022-02-07T13:00:00Z
First Sydney Muslim Writers Festival held in Banskstownhttps://cbcity.nsw.gov.au/media/news/first-sydney-muslim-writers-festival-held-in-banskstownFirst Sydney Muslim Writers Festival held in Banskstown2022-02-06T13:00:00Z
Lunar New Year Mural telling stories of emerging Artists in Western Sydneyhttps://cbcity.nsw.gov.au/media/news/lunar-new-year-mural-telling-stories-of-emerging-artists-in-western-sydneyLunar New Year Mural telling stories of emerging Artists in Western Sydney2022-02-01T13:00:00Z

CBCity streamlines requests for help

CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. No CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. News Columns; News and Updates
Person using computer

A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help.

Council’s online desktop Report It function lets residents lodge customer service request forms at any time, while reducing the period of time required to action and complete a job.

Mayor Khal Asfour said Report It has given residents another lifeline to conveniently contact Council, such as during high frequency call periods or during after business hours.

"Report It lets residents avoid the call cue – for Council, that’s an average of 93 seconds. It also sends their submitted requests directly to a Council officer who then actions it to streamline the process of logging and completing jobs. This is about giving people ultimate convenience by providing them with an avenue to report a request that’s available 24/7," Mayor Asfour said.

He said Report It is really shining in the aftermath of one of the largest storms Canterbury-Bankstown experienced on record.

"To put things in perspective, our residents logged 217 Report It jobs on Monday alone. That saved our Customer Service Centres from having to take additional calls, on top of the 1262 calls we received on Monday.

"It’s so encouraging and to see this work so well on a day where we were inundated with 400 more calls than our Monday average. This is massive and speaks volumes to our overall goal to improve service delivery and how we are achieving it."

Mayor Asfour said this is indicative of how powerful Report It can be as a reporting tool, despite only having its soft launch in late December 2019.

Council is due to release the Phase Two of Report It later this year. This will make the portal more mobile-friendly and provide additional functionalities.

"While people will always have the option of calling us if they want to, the introduction of Report It is a game-changer and we’ll continue to build on the platform’s strengths."

To report requests visit cb.city/reportit.


 9/03/2020 11:53 AM