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Rare Disease Dayhttps://cbcity.nsw.gov.au/media/news/rare-disease-dayRare Disease Day2024-02-28T13:00:00Z
New lantern festival to light up Campsiehttps://cbcity.nsw.gov.au/media/news/new-lantern-festival-to-light-up-campsieNew lantern festival to light up Campsie2024-02-11T13:00:00Z
School zone safety successhttps://cbcity.nsw.gov.au/media/news/school-zone-safety-successSchool zone safety success2024-02-11T13:00:00Z
Dodgy developer slapped with hefty finehttps://cbcity.nsw.gov.au/media/news/dodgy-developer-slapped-with-hefty-fineDodgy developer slapped with hefty fine2024-02-04T13:00:00Z
Deterring dumpers and greening the Cityhttps://cbcity.nsw.gov.au/media/news/deterring-dumpers-and-greening-the-cityDeterring dumpers and greening the City2024-01-28T13:00:00Z
From Bankstown to the beach: Council's FREE bus is backhttps://cbcity.nsw.gov.au/media/news/from-bankstown-to-the-beach-councils-free-bus-is-backFrom Bankstown to the beach: Council's FREE bus is back2024-01-02T13:00:00Z
A meals on wheels milestone: Lynn's golden jubilee of servicehttps://cbcity.nsw.gov.au/media/news/a-meals-on-wheels-milestone-lynns-golden-jubilee-of-serviceA meals on wheels milestone: Lynn's golden jubilee of service2023-12-10T13:00:00Z
Streets to sparkle with Christmas lights comphttps://cbcity.nsw.gov.au/media/news/streets-to-sparkle-with-christmas-lights-compStreets to sparkle with Christmas lights comp2023-12-03T13:00:00Z
Tots, teens & the in-betweens: Council's School Holiday program caters for allhttps://cbcity.nsw.gov.au/media/news/tots-teens-and-the-in-betweens-councils-school-holiday-program-caters-for-allTots, teens & the in-betweens: Council's School Holiday program caters for all2023-12-03T13:00:00Z
Community pulls weight against domestic violencehttps://cbcity.nsw.gov.au/media/news/community-pulls-weight-against-domestic-violenceCommunity pulls weight against domestic violence2023-11-27T13:00:00Z
Bankstown Arts Centre explores Western Sydney's landscapehttps://cbcity.nsw.gov.au/media/news/bankstown-arts-centre-explores-western-sydneys-landscapeBankstown Arts Centre explores Western Sydney's landscape2023-11-27T13:00:00Z
A Christmas homecoming: Paulini returns to CBCity for Carols in the Parkhttps://cbcity.nsw.gov.au/media/news/a-christmas-homecoming-paulini-returns-to-cbcity-for-carols-in-the-parkA Christmas homecoming: Paulini returns to CBCity for Carols in the Park2023-11-27T13:00:00Z
Mayoral toy drive delivering joy this Christmashttps://cbcity.nsw.gov.au/media/news/mayoral-toy-drive-delivering-joy-this-christmasMayoral toy drive delivering joy this Christmas2023-11-20T13:00:00Z
Canterbury-Bankstown's oldest citizen sworn inhttps://cbcity.nsw.gov.au/media/news/canterbury-bankstowns-oldest-citizen-sworn-inCanterbury-Bankstown's oldest citizen sworn in2023-11-19T13:00:00Z
Happy 100th Birthday Reg! Local veteran celebrates a centuryhttps://cbcity.nsw.gov.au/media/news/happy-100th-birthday-reg-local-veteran-celebrates-a-centuryHappy 100th Birthday Reg! Local veteran celebrates a century2023-11-19T13:00:00Z
A CBCity Christmas: Council spreads festive cheerhttps://cbcity.nsw.gov.au/media/news/a-cbcity-christmas-council-spreads-festive-cheerA CBCity Christmas: Council spreads festive cheer2023-11-12T13:00:00Z
Elite squad coach takes on 40km swim for charityhttps://cbcity.nsw.gov.au/media/news/elite-squad-coach-takes-on-40km-swim-for-charityElite squad coach takes on 40km swim for charity2023-11-12T13:00:00Z
Bankstown Airport: Where the sky's the limithttps://cbcity.nsw.gov.au/media/news/bankstown-airport-where-the-skys-the-limitBankstown Airport: Where the sky's the limit2023-11-07T13:00:00Z
Cameras to watch illegal dumpershttps://cbcity.nsw.gov.au/media/news/cameras-to-watch-illegal-dumpersCameras to watch illegal dumpers2023-11-05T13:00:00Z
Upgrades make for a safer walk to schoolhttps://cbcity.nsw.gov.au/media/news/upgrades-make-for-a-safer-walk-to-schoolUpgrades make for a safer walk to school2023-11-05T13:00:00Z
End of year household clean-up spots filling fast!https://cbcity.nsw.gov.au/media/news/end-of-year-household-clean-up-spots-filling-fastEnd of year household clean-up spots filling fast!2023-10-29T13:00:00Z
eWaste collection returns to CBCityhttps://cbcity.nsw.gov.au/media/news/ewaste-collection-returns-to-cbcityeWaste collection returns to CBCity2023-10-29T13:00:00Z
Clean out the cleaners this chemical cleanout dayhttps://cbcity.nsw.gov.au/media/news/clean-out-the-cleaners-this-chemical-cleanout-dayClean out the cleaners this chemical cleanout day2023-10-22T13:00:00Z
Tug O' War cup takes on domestic violencehttps://cbcity.nsw.gov.au/media/news/tug-o-war-cup-takes-on-domestic-violenceTug O' War cup takes on domestic violence2023-10-15T13:00:00Z
Nominate a mate for CBCity's Australia Day Awardshttps://cbcity.nsw.gov.au/media/news/nominate-a-mate-for-cbcitys-australia-day-awardsNominate a mate for CBCity's Australia Day Awards2023-10-15T13:00:00Z
Four teams go head to head for Griffith Park designhttps://cbcity.nsw.gov.au/media/news/four-teams-go-head-to-head-for-griffith-park-designFour teams go head to head for Griffith Park design2023-10-08T13:00:00Z
Free info sessions to help pensioners cut costshttps://cbcity.nsw.gov.au/media/news/free-info-sessions-to-help-pensioners-cut-costsFree info sessions to help pensioners cut costs2023-10-08T13:00:00Z
From Cadet to Commended: Council officer wins top honourhttps://cbcity.nsw.gov.au/media/news/from-cadet-to-commended-council-officer-wins-top-honourFrom Cadet to Commended: Council officer wins top honour2023-10-04T13:00:00Z
Campaign for kids to read 1,000 books before schoolhttps://cbcity.nsw.gov.au/media/news/campaign-for-kids-to-read-1-000-books-before-schoolCampaign for kids to read 1,000 books before school2023-09-28T14:00:00Z
Starlit cinema brings movie magic to the great outdoorshttps://cbcity.nsw.gov.au/media/news/starlit-cinema-brings-movie-magic-to-the-great-outdoorsStarlit cinema brings movie magic to the great outdoors2023-09-28T14:00:00Z

Customer service with a difference

Customer service with a difference The Council will reopen the doors of its Bankstown and Camspie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times. Yes Customer service with a difference The Council will reopen the doors of its Bankstown and Camspie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times. News Columns; News and Updates
New Bankstown Customer Service Centre

​CBCity is back and ready to do business face to face but there’ll be a difference.

The Council will reopen the doors of its Bankstown and Camps​ie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times.

Cash transactions will no longer be the norm, no Justice of the Peace and our hours of operation will be between 9am-4pm.

For health and safety reasons there will be a limit of 12 people allowed inside at any time and hand sanitisers will be in place as you enter.

The Bankstown Customer Service Centre has undergone exciting new changes, which will give customers a unique “concierge style” service, geared towards a better experience.

The major renovation is the biggest overhaul to the centre in almost 20 years boasting a new colour scheme and fittings, and four new computers for residents to use. A massive 72-inch digital noticeboard will also keep residents updated on all the latest Council news.

Mayor Asfour said preparing to be open (but different) is the latest sign that life in Canterbury-Bankstown is slowly returning to normal.

“We are balancing the needs of our community and the health and safety requirements,” Mayor Asfour said.
“The slight changes to our centres were necessary so we could get back to some normality.”

Mayor Asfour said the modifications to the Bankstown Customer Service Centre were necessary and overdue, and completed with little disruption to Council’s services.

‘We’ve completely transformed the Bankstown space and its offerings where our new capabilities, like the revamped concierge service, streamlines in-person enquiries in a really personable way,” Mayor Khal Asfour said.

“I think both the staff and public will appreciate the new look.”

Despite both centres being opened, the community is still being encouraged to keep making all requests and payments to Council online from home.

And for all inquiries it’s 24-hour call centre is still available. For more information visit cb.city/contactus


 1/07/2020 10:33 AM